Thank you for shopping at EXIT real world! We appreciate your business and we would like to make sure that your shopping experience with us is a positive one. The following shipping and return policy should be completely read and understood before your order is placed. This online shipping and return policy does not apply to purchases at any of our brick and mortar EXIT real world locations.

QUESTIONS REGARDING OUR RETURN POLICY?
-Call toll free at: 1-877-585-EXIT
-Email: [email protected]

FREE shipping on orders over $100!
Excludes orders shipped to Alaska and Hawaii.

Product Shipping
We do our best to ship all items the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow up to 48 hours for orders to be processed and shipped.

All items purchased from exitrealworld.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier or carrier pick-up.

EXIT real world is not responsible for any shipping delays before or after shipment due to holidays, adverse weather conditions, natural disasters, or any other circumstances outside our control. For information on holidays or weather conditions that may delay your shipment, go to www.ups.com or call 1-800-742-5877

Cancelled Orders
All orders cancelled by the customer after shipment will have a 4% return fee subtracted from thier refund amount.

Return Resolutions:
If you are unhappy with an item you ordered, we will be happy to do one of the following as long as the tags are still attached, the item is unused, odor free, and shows no signs of wear:

1. We can exchange your item for another item. (Our free shipping offer does not apply to exchanges.)
2. We can issue a credit to your EXIT real world account that can be used at our online store or any of our Oregon locations.
3. We offer a refund, but a 4% return fee will be subtracted from your refund amount. In addition, if you have taken advantage of our free shipping offer, our cost of shipping your order will be subtracted from your refund amount.

Defective merchandise
EXIT real world does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect and we will investigate and take appropriate action.

Return Shipping Costs:
We will reimburse you for shipping costs if we have sent you the wrong item. If it is the correct item that you ordered, but you still wish to do a return, you must cover the cost of shipping. We DO NOT accept C.O.D.s on return items.

Returning a package:
All return requests must be made within 14 days of the time your order is delivered. If you would like to return an item, call us at 1-877-585-EXIT between 9am and 5pm, Monday through Friday, Pacific Standard Time and ask for the returns department. We will issue you a Return Authorization Number and give you the instructions you will need to process your return. From the time a return authorization number is issued, you have 3 days to ship your returning package. No package will be received if it is more than 10 days after the return authorization number was issued. No returned package will be accepted without a return authorization number written on the outside of the package! Please be certain to complete the return form located on the bottom of your return instructions that were included with your order. Repack the item(s) in the box your order was shipped in.
Before buying/returning an item(s), please read the policy below regarding that item(s).

CLOTHING
-All items must be unused and include the original packaging
-Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
-If you plan to return your clothing please keep it clean
-Once clothing has been worn and/or washed it cannot be returned or exchanged

SHOES and BOOTS
-Shoes/boots must not be worn and must include the original
undamaged packaging (EXIT real world recommendation: try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable)
-If you plan to return your shoes/boots do not wear them
-Shoe/boot boxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return to EXIT real world (Keeping the manufacturer packaging in good form.)
-Once shoes have been worn they cannot be returned or exchanged

SKATEBOARDS
-All skateboards must be un-skated and in like-new condition
-No skateboard deck is completely guaranteed
-Once a skateboard has been used it cannot be returned or refunded
-Once a skateboard has been assembled, its parts cannot be returned or exchanged
-EXIT real world is not responsible for actual deck color and/or dimensions
-EXIT real world does not replace broken decks or decks with pressure cracks

SNOWBOARDS
-All snowboards must be in original shrink-wrap or packaging bag
-No snowboards are completely guaranteed
-Once a snowboard has been ridden, it cannot be returned or refunded

VIDEOS
-Videos must be unopened and in original packaging

Thank you for supporting EXIT real world! If you have any questions, please call toll free at 1-877-585-EXIT or send an E-mail to our Returns Department at [email protected]